Chase Cardholder FAQs

How long does it take to get a Chase e-Funds card?

You will typically receive your card within 2-3 weeks of starting your internship providing all paperwork has been recieved by SCA.  If you have not recieved your card in this time, please contact your Member Rep at the SCA Office.

Is a card sent to me automatically or do I have to request one?

Upon receipt of your enrollment forms, a Chase e-Funds card will be sent to your site. 

How do I activate my card?

To activate your new Chase e-Funds card, please call 1-877-669-9806 or visit the website at www.mychasepaymentcard.com [1] and follow the directions.

What is a PIN?

Your PIN or Personal Identification Number is a secret four-digit code that gives access to your card account. Always keep it separate from your card, and never tell it to anyone. Your PIN is ready to use as soon as you activate your card.

Is the Chase e-Funds card a credit card?

No. It’s a prepaid debit card. Each time you use the debit card, the purchase or withdrawal amount is deducted from the amount available in your account. There is no routing number attached to the card.

Is a credit check required to receive this card?

Since no credit is being extended, a credit check is not required but Chase does do an identity verification. Please send your social security card, license, passport, and/or birth certificate along with your enrollment forms in order to be sure that your identity can be verified.

Is there a minimum balance I have to maintain in my account?

No minimum balance is required to keep the account open.

Does my account earn interest?

No. Your account does not earn interest.

Will I be assessed ATM surcharges for using my Chase e-Funds card at local banks?

If so, will the charge be added to my withdrawal?   Most ATMs charge non-customers a service fee or surcharge between 50 cents and $1.50 for using the ATM.  This amount will be deducted directly from your account at the time of withdrawal. You can avoid ATM surcharges by using a Chase, Bank One, and other surcharge-free ATMs.  Look for the Allpoint logo on ATMs at Target stores nationwide. You can also find Allpoint logos regionally at many grocery and convenience stores. For a full list of Allpoint locations in your area go to www.allpointnetwork.com [2] and type in your ZIP code.
 
*PLEASE NOTE*:  If the surcharge screen appears during your Allpoint ATM transaction, enter “yes” to accept the surcharge and proceed with your withdrawal. You will not be charged the surcharge fee, which you can verify by checking the ATM transaction receipt.

How can I locate the nearest surcharge free ATM?

Visit www.chase.com [3], click on “Personal Accounts” then click on “Find ATM/Branches”.  Or visit www.allpointnetwork.com [2] and use the ATM locator.

Where can I use my Chase e-Funds card to withdraw my funds? 

Your Chase e-Funds card can be used to withdraw your funds at over 900,000 ATMs worldwide within the Chase, Visa®, Pulse®, or Interlink® networks.  You can access your account 24 hours a day, 7 days a week using your Chase e-Funds card.  Your card will also be accepted at retail locations, such as, grocery stores and drug stores that accept Visa® debit cards. You can get money back in addition to your purchase using debit POS (Point of Sale) at participating locations.

When I make a withdrawal at an ATM, a question on the screen asks for account type (savings, checking, money market, etc.).  Which should I choose?

Always select "checking". 

Is there a limit to the amount of times I can make an ATM withdrawal without being charged?

You will receive one free ATM withdrawal per disbursement.   After each additional withdrawal, you will be charged $1.75 per transaction.  Please see the Chase pricing sheet for more details.

Can I check my account balance at an ATM machine? 

Yes, if you select "checking" as account type. There may be a $1.00 fee for an ATM balance inquiry. You can always get free balance information by accessing the Chase E-funds website, www.myaccount.chase.com [4] or by dialing the toll-free number on the back of your card. 

How do I change personal information on my Chase e-Funds account?

To change any personal information such as address and phone number on your account, please contact SCA. [link to map]  In addition, you should update your records by calling the Customer Support number on the back of the card 1-877-669-9806.

What if a merchant asks ‘credit’ or debit’?

You may choose either.  If you select “credit” simply sign your receipt and go. If you select “debit” you will be asked to enter your PIN after swiping your card.

Will I be able to access all of my funds, even if I have an odd amount remaining in my account?

You can access the full amount of your funds by requesting cash back when making a point-of-sale debit purchase (for example, at a supermarket). To receive exact cash back at a supermarket or similar vendor, select “other” at the machine, then type in the exact amount you would like. Money orders can be purchased at a post office if necessary. You can also make a purchase and get cash back for free at a post office. You may also access your full account balance by requesting a cash disbursement at a bank that displays the Visa logo (fees may apply).

When will my Chase e-Funds card expire?

Your Chase card will expire on its expiration date found on your card.  You may call to cancel your account any time after your position ends.  If you will be serving with SCA in the future, you can keep your card active for later use.

Is there a daily dollar withdrawal limit?

The Chase e-Funds program allows you to withdraw all of your funds in a single day (up to $3,000 for ATM and PIN-based purchases combined) and to spend up to $5,000 per day via signature-based purchases. Remember that individual ATM’s vary regarding the amount they allow you to withdraw at one time.

Can I use my Chase e-Funds card number for online purchases or direct debits of recurring payments (e.g. monthly utilities, telephone, etc.)?

Since your card has a Visa logo, you will be able to use your Chase e-Funds card for both transactions. For online purchases you must use the zip code of the address on your statement.

How can I review my recent transactions?

Your transaction history listing all transactions in the statement cycle, including deposit credits and transaction debits, is available at no charge through the internet at www.myaccount.chase.com [4] or by calling the toll-free number on the back of your card.

Who else can see my withdrawal and purchase transactions?  

For your security and privacy, only you and Chase Bank can see withdrawal and purchase transactions. SCA can only view the credits that Chase Bank makes to your account.

What if my Chase e-Funds card is not working properly?  

If you are having difficulties with your Chase e-Funds card, please call Customer Support at 1-877-669-9806.

What happens if I lose my card or it’s stolen?  

 If your Chase e-Funds card is stolen, notify your Program Director and call Chase Customer Support IMMEDIATELY at 1-877-669-9806. Your card will be deactivated and a new one mailed to you. If your card is lost, you will be responsible for the $15 replacement fee.

What type of security features does the Chase e-Funds card have?  

Your card cannot be used until you activate it.  You select your own PIN number, and you can change your PIN number at any time during the life of your card by calling Customer Service.

What if I don’t use my free ATM withdrawal each time the card is loaded with funds?  

The free Chase ATM withdrawals will continue to bank each time you do not use it.

Can I transfer my funds to another account?  

You cannot transfer funds directly to or from this Chase account as there is not an ABA number attached to it.