Netcentric Campaigns is a division of Green Media Toolshed, specializing in implementation of online networking strategies for advocacy. Netcentric Campaigns provides training in online networking strategy, network assessments and scanning of online activity, consultation on online campaigns, and customized online networking tools and services. Current clients include the Robert Wood Johnson Foundation and Voices for America's Children.
Job Summary
The Data Applications Manager’s main responsibility will be to oversee the design and development of a Salesforce Customer Relationship Management (CRM) application that will drive a variety of online applications designed to network a community working to prevent childhood obesity. This position will work within a team to facilitate the development of an emerging online community while providing instructional technology support and a superior customer service experience.
The ideal candidate will have experience in the design, maintenance and use of Salesforce, as well as with a variety of applications driven by the Salesforce database, including data visualizations (such as mashups with Google maps), data driven e-mail outreach strategies, partner data sharing arrangements, and integration with other applications for collecting data (widgets and with other user databases).
The candidate will have a passion for analyzing and presenting data and have excellent problem-solving and analytical skills. She or he will have a solid understanding of the principles of database design, data analysis, and of user interface design. She or he will show evidence of business awareness and a core understanding of the business requirements of software design and development.
The Data Application Manager will be organized and will thrive in the fast-paced tempo of an online campaign. He or she will successfully balance the management of internal staff, clients, and vendors and will be enthusiastic, diplomatic, determined and quick witted. The Data Application Manager will also adapt well to a small but growing team and will bring along a blend of technical curiosity, professional courtesy, and flexibility.
The Data Application Manager will report to the Online Community Coordinator.
Duties and Responsibilities:
* Manage the development of a Salesforce Customer Relationship Management (CRM) System*
· Determine optimal data structure for expected applications and write Salesforce requirements.
· Evaluate proposals and budgets from Salesforce development vendors.
· Oversee vendor development of CRM to assure contract deliverables are completed within budget and agreed timelines.
· Guide development of user interface.
· Coordinate and conduct user testing prior to launch and through any beta testing.
· Translate and report bugs during initial development process so that product is ready for launch.
* Manage the development of data-driven applications *
· Develop application requirements for data visualizations, e-mail outreach applications, partner data sharing arrangements, real-time integration with online widgets and user databases to collect and enhance data, and other applications as they emerge.
· Evaluate vendor development proposals and budgets.
· Oversee vendor development work to assure contract deliverables are completed within budget and agreed timelines.
· Guide development of user interfaces.
· Coordinate and conduct user testing prior to launch and through any beta testing.
· Translate and report bugs during initial development process so that product is ready for launch.
* Achieve full system awareness *
· Develop documentation of database architecture and data-driven applications.
· Monitor the system to ensure proper performance.
· Maintain security, integrity and performance of all database applications.
* Database and application management and reporting *
· Collect and analyze data shared by partners and/or generated by network activity.
· Use best practices to clean data and enhance data accuracy.
· Create clean, visually pleasing, and presentable reports, highlighting trends in data.
· Analyze and report on network contact data growth and other data trends to clients and network leaders.
* Training and customer support *
· Implement a high-touch customer experience process to ensure community members receive a superior level of support.
· Support and train other staff in targeting and generating communications from the network contact database.
· Generate metrics for project assessments and reports.
· Track and submit bugs from users; work with software developers to resolve.
*Contribute to organizational growth and development*
· Serve in advisory role regarding technical challenges related to organization’s licensee Drupal platform.
· Review organization’s existing CRM and make recommendations for improvements.
· Provide coaching to fellow staff members to improve organizational knowledge about best practices in data management.
· Keep current with developments in new technology.
Requirements:
· Masters degree in Database Management, Information Technology, or Computer Science.
· At least 10 years of senior management experience in database engineering, application service provider management, database management, or related field.
· Proven track record of working with a team through the entire software development cycle.
· Extensive experience and programming abilities in managing large scale Salesforce applications, including integration with online data visualizations and other applications.
· Experience in managing a voter or membership database and associated communications for at least 100,000 records.
· Experience in online e-mail marketing campaigns including A/B testing and using data to micro-target.
· Experience integrating data from multiple sources.
· Experience with creating clear and presentable visualizations from massive data sets.
· Experience training and providing customer support to users.
· Proven ability to manage vendors and support staff
· Have an extensive professional network including experts in database design and management.
· Superb communication, teamwork and negotiation skills.
Additional desired qualifications:
· Experience working in a campaign environment or with a nonprofit organization.
· Experience with quantitative methods of data analysis
· Knowledge of or experience working on issues related to tax, health, environment, community justice, or anything else related to childhood obesity.
Compensation:
Very competitive, depending on qualifications and experience. Excellent benefits package.
How to Apply:
Please send resume, cover letter, example of data visualization you developed, and at least 3 professional references to dbmresumes(at)greenmediatoolshed.org. Green Media Toolshed is an equal opportunity employer.