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Outfitter-Zion Adventure Company

Submitted by zionadventures on Fri, 12/02/2011 - 16:50

Outfitter

The Outfitting Staff of Zion Adventure Company forms the backbone of our business operations. Hundreds of hikers, climbers, canyoneers, and general Park visitors stop by each day seeking assistance in making the most of their time in Zion. It is our job, as an information source, to help them leave with an empowering sense of direction. Our Outfitters are experts at helping visitors find the right equipment and information to feel comfortable and knowledgeable in their adventures. Whether preparing visitors to hike the Zion Narrows, informing intrigued questioners about our guided trips, or maintaining the vast amounts of equipment we send out each day, Outfitters perform the crucial tasks that help people make their Zion dreams come true.

Responsibilities:
We cannot itemize all the jobs, missions, and tasks you may be involved with on any given day, but some of the jobs are:

• Outfitting customers for the Narrows

• Answering the phone and replying to e-mails

• Booking trips and shuttle reservations

• Checking in, cleaning, and repairing gear

• Checking out customers at the cash register

• Solving problems with grace and efficiency

• Helping connect clients with guided events and other Zion activities

• Offering expertise on local recreation opportunities and logistics

• Building an impressive knowledge base of the roads, hikes, canyons, and hidden secrets of Zion National Park and the surrounding area on personal time

• Informing customers about retail products in the store

• Managing product inventory on our retail floor

• Facilitating meaningful, helpful, intelligent, and pleasant conversations with customers

• Attending staff meetings outside the work day

We hire intelligent people who can solve problems quickly. We look for genuinely friendly people who represent our business well and treat our customers with great care and attention. Background in the outdoors is helpful, enabling you to be more capable and knowledgeable about Zion National Park, its hikes, canyons, and special places. If you are outgoing, a fast-learner, and willing to work hard for a team with a lofty goal in mind, we want to meet you. We can teach you many skills, but you must come to us with an excitement for learning and a readiness to absorb a great deal of knowledge.

This position requires a high level of responsibility and accountability. We strive to ensure all interactions with our customers are positive, fulfilling, and inspiring. We operate in a professional manner and we expect those working in our shop to do so as well.

We train people for this position, but we expect them to learn quickly. This is a fast-paced position and can be demanding. Those who can demonstrate the ability to work well under pressure, communicate well via phone and email, remember many important details, and remain organized will succeed in this position.

Requirements:
• A passion for service

• Ability to work March through November. *Year-round employment opportunities CAN exist for creative staff with strong writing, self-direction, and leadership abilities.

• At least 18 years of age

• Computer literacy – comfortable with computers as productivity tools. ZAC works with Macintosh computers; familiarity with Macintosh is helpful.

• Full- and Part-time positions available with a minimum of 3 days per week

Compensation:
• Training begins at $12 per hour, then eligible for performance-based raises

Desired Knowledge and Skills:
• A willingness to learn and teach

• Strong spoken and written communication skills

• An outstanding work ethic

• An ability to work in a team-oriented environment

• Commitment to serving others

• Strong attention to detail

• An engaging, outgoing personality

• Responsible and mature